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28 Apr, 2009

Laptop LCD Troubleshooting Tips

Posted by: Ecomer In: LCD Screen Repair ()

1.I replaced laptop screen but have no picture at all.

“I replaced the laptop screen today and I have no picture at all. I can see the backlight come on and an external monitor works fine… a friend said maybe a driver but I am lost at this point.. this computer has been hooked to an external monitor for about 3 years if that matters at all.
I have a Dell Inspiron 6000.”

Repairman said:

It’s not a driver related issue. If you can see video on the external monitor, most likely the driver works properly.
Have you tried reconnecting the video cable to the motherboard?
It’s possible the cable is not making good connection with the motherboard or the cable is bad and has to be replaced. Also, there could be a problem with the motherboard but I would try replacing the video cable first.
By the way, I assume that you purchased the LCD screen from a reliable source and it’s good.

2.Laptop LCD lights up but there is no image.

The backlight on my laptop LCD lights up..but there is no image. Even when its Posting (before booting in the OS) there is no image. HOWEVER if i put pressure on a corner of the LCD, the image shows up. Is it a bad inverter or video cable or other?”

Repairman said:

This problem is not related to the inverter. Your LCD screen lights up (even without image) so the inverter board and the backlight lamp work fine.

Most likely you have a problem with the LCD screen and it has to be replaced. Apparently, the LCD controller board has a bad solder joint and it makes contact only when you press on the screen.

Could it be a bad video cable or loose connection? Yes, but not likely. Just in case, you can try reseating the video cable connection on the back of the LCD screen and even replacing the cable. If you still have the same problem, you’ll have to replace the LCD screen.

3.A vertical row of pixels appeared on the LCD screen. Cable, inverter or LCD?

“Couple of months ago, a vertical row of pixels was shown in yellow, and 2 weeks ago, a 4cm row of pixels on the right side of the LCD was blurred and after couple of days, it went completely white. Same this is now happening in the left side, and i’m afraid it will shortly turn into white as well. Can this be caused by the graphic cable or by the inverter, or is this the LCD dying on me…?

By the way, it’s a Toshiba Satellite P105-S6084.”

Repairman said:

This problem is not caused by the inverter board because you still can see the image on the screen. The backlight still works, so it’s not the inverter.

Also, it’s not related to the LCD cable. A bad faulty LCD cable affects image on the whole LCD screen, not just on a part of the LCD. I don’t think that your problem is related to the cable.

Apparently your LCD screen is dying and you’ll have to replace it soon.

Just in case, test the laptop with an external monitor attached to the VGA port on the side of the laptop. Most likely the external video will be fine. Let me know if the external video output also has vertical rows of pixels. Because if it does (I really doubt it), there could be a problem with the video card.

4.Notebook turns on but monitor would not show any image

“I have a Toshiba Satellite notebook. Recently, and for no apparent reason, when I pushed the power button to turn on my notebook, the computer would turn on, but the monitor would not show any image or even any sign of light (doesn’t even light up). Is this possibly a driver issue, or will I have to get a new monitor.”

Repairman said:

No, it’s not a driver issue because this problem occurs as soon as you start the notebook, even before Windows (and drivers) start loading.

First, you’ll have to test your notebook with an external monitor attached to the VGA port on the side of your notebook. If both internal and external monitors have no image, this problem is not related to the notebook screen.

That could be memory related problem. Try reconnecting the memory module. If you have two modules installed, remove them one by one and test the laptop with each module separately. It’s possible that one of the memory modules is bad and your notebook will start as soon as you remove bad RAM.

5.Laptop shows a blank white screen even with a new LCD

“I bought an old Toshiba Satelite which arrived with a smashed screen, when switched on showed a blank white screen, changed screen, still lights up white. Changed the screen lead, still lights to a blank white screen. External VGA works fine. Whats left motherboard perhaps?. Am I right in thinking that it cannot be the inverter as the screen lights up.”

Repairman said:

You are correct. If the screen lights up (even without any image), the inverter board works properly.
You’ve replaced the LCD screen with video cable but still experience the same problem, so it must be related to the video card. Most likely the video card is integrated into the motherboard, so it’s the motherboard problem.

6.Notebook screen flickering a rainbow of colors

“I have problem with my screen flickering a rainbow of colors even when I was at the Windows bootup logo. But when i using a video output everything is fine. Any Idea?

I have a Compaq Presario V3000 Series Notebook PC.”

Repairman said:

The external video works fine, so your problem is not software related. I don’t think it’s motherboard or video card related problem either, otherwise you would get garbled video on the external monitor.

You can have this problem because of:
1. Loose connection between the video cable and the LCD screen. Try reseating connection on the back of the LCD screen.
2. Loose connection between the video cable and the motherboard. Try reseating connection on the motherboard.
2. Bad video cable. Try replacing the cable.
3. Defective LCD screen. Replace the screen.
4. Problem with the motherboard but it’s not very likely.

7.Random black screen from time to time

“My problem is that i am getting a random black screen from time to time, this happens while using various apps from internet explorer to my dj software. When this happens the backlight is still on (clearly visible in a dark room. I thought i would try hooking it up to my desktop monitor when this happened the last time, to my surprise it worked fine, it had not crashed, clear image on the external monitor, black screen on the laptop display (but the back light was on). Any ideas as to what could be causing this?”

Repairman said:

1. Make sure you are running the latest version of BIOS. Download and upgrade the BIOS if needed, it might have a fix for your intermittent video problem.

2. It’s possible that the video cable is not making good connection with the LCD screen or motherboard. Reconnecting/reseating the cable might help.

3. Could be bad video cable or LCD screen.

52 Responses to "Laptop LCD Troubleshooting Tips"

1 | Hosteen etsitty

May 8th, 2009 at 10:44 am

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My laptop screen is very dim at times and recently started to shut down after I started it but the screen shows dim spots on the left side is my screen getting ready to go?

2 | Mike

May 15th, 2009 at 7:56 am

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I replaced my Toshiba Tecra A4 LCD with the same model. The back light comes on, the CPU posts, I can go into the BIOS and I even see the XP theme but the screen goes black when the logon screen is about to pop up, external monitors work fine. Driver issue?

3 | Ecomer

May 15th, 2009 at 6:38 pm

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Hi Mike,
You may update the video card driver and try again,or reinstall the computer system.

4 | Arnold

May 23rd, 2009 at 8:13 pm

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The LCD of my laptop fell and the four layers fell apart. When I assembled them back into the laptop, there was no picture. I think the four layers are not in the correct order. Can you tell me in what order they should be?

5 | Ferris

June 3rd, 2009 at 2:57 pm

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Hi,
I have a lenovo c300 200 with a 15.4 inch screen.
My trouble is that the screen is “shifted” to the right. By this I mean that if I put the default resolutions or anything close to them the image is too big for the screen. It gets a bit more interesting because this happens on bootup before windows gets going. The lenovo logo is shifted as is the xp. My workaround is to resize the windows once XP is running. This is not satisfactory though. I have had the screen replaced (made no difference). I have downloaded latest bios and drivers (still no difference). ANy ideas please?

6 | EMMANUEL M

June 8th, 2009 at 12:17 pm

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How to replace the screen.

7 | Ecomer

June 8th, 2009 at 6:47 pm

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You can read our another post How to install a LCD screen.

8 | alex

June 18th, 2009 at 5:15 am

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I have a problem with my screen it’s very dark , I have connected an external monitor and it works perfect but the laptop screen is dark what do you think it might be the backlight of the screen or something else?if it is the backlight there is any chance to change only that or I’ll have to buy a new screen ? I have a acer aspire 5100 15.4″ crystal brite .

9 | mike

June 24th, 2009 at 1:18 pm

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Hi, I have a problem with lap top monitor of Dell E 1705.
I have 2/3 of screen works properly but the 1/3 shows colored strikes at the very bottom.External monitor gives me normal picture. Should I replace lsd screen or is there any other way to fix it?

10 | Ecomer

June 24th, 2009 at 6:59 pm

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Please check the video cable first, it may loose connection between video cable and the LCD screen, try to reconnect it. If it does not work, maybe the video cable need to replace. And make sure the resolution of your LCD screen is correct. If the suggestion above cannot work, you may need to replace the screen. Find a new screen, please click here.

11 | Ecomer

June 24th, 2009 at 7:36 pm

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Hello, Alex! To your problem, please read the post Troubleshooting on laptop screen backlight issues. I hope it will be useful.

12 | caleb

July 5th, 2009 at 4:33 pm

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I am replacing a cracked lcd on asus w5f. When i installed new lcd the laptop turns on for a few seconds then turns off. There is no image on the new lcd. I hooked up the old lcd again and it boots fine and lcd is on but cant see anything due to the cracked lcd. Do i just assume that the replacement lcd is bad?

13 | Ecomer

July 5th, 2009 at 9:03 pm

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To the question, please read another post: Replacing a broken LCD screen but the new one does not work.

14 | Ronald

July 9th, 2009 at 8:15 pm

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My laptop fell and the screen shattered. I am trying to connect the laptop to an external LCD (a sharp LCD TV). I am using a RGB cable and I get a response but my LCD screen says that I have to rest the resolution. I have changed it to the two given. How do I get this to work for me?

15 | Ecomer

July 9th, 2009 at 8:21 pm

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You have connected your laptop to an external LCD, now you need to check the resolution, right? Please go to the On-line Resolution Check, you will find a correct resolution.

16 | Lou

July 23rd, 2009 at 12:33 pm

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I just purchased a screen for my SONY Vaio VGNS560P.
When I hook it up the power the back light comes on, when I put the other cable on it shuts the computer off.
It won’t boot at all if I connect it and then try to turn on.
Any thoughts? Can it be the wrong screen.
I reattached my cracked screen and it boots fine.

Thanks,
LM

17 | fredd

July 24th, 2009 at 10:40 am

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When i turn my laptp on the screen flashes then white lines and then it locks up, when I grab the top of the screen and twist it ever so lightly (and I have to hold it like that or it locks up and turns white again) it works like normal. but I have to hold the screen from the top with a slight twist. All the cables are connected (i checked that).

18 | Geoff Weatherhead

August 2nd, 2009 at 11:33 pm

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I have got the exact same problem as Mike (24 June). The top two-thirds is OK, the bottom third has vertical streaks, not unlike a barcode. Laptop is a Dell Inspiron 9400 with Samsung glossy WUXGA. External monitor works OK. Have installed a new RG688 video cable, but that didn’t fix the fault. Is this a common problem with 9400/E1705s ?

19 | nona

August 9th, 2009 at 4:57 am

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I have dell latitude laptop; the computer works well but the LCD display not; it is completely black; I used external monitor it works fine; I made dell diagnostic test; I heard beep sound 3-3-4; the 3 green lampjes burn as I open the laptop; with the hardware test (F12) I got an error code 0413; LCD cable not detected; I found the answer in the dell support it says “reseat the LCD cable” Can somebody tell me how to reseat the LCD cable?

20 | Ecomer

August 9th, 2009 at 9:10 pm

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Please read the post that maybe helpful.

21 | LAUE

September 3rd, 2009 at 5:28 pm

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I installed the new screen and now the image is split–left and right seemed to be switched. Any ideas?
Thanks

22 | Chris

September 10th, 2009 at 6:32 am

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How dependent are the screen of the inverter? I’ve got a replacement screen with an inverter that has a different video jack. I’m pondering three options:

1. Replace the video cable (this seems difficult, as it’s unclear what to look for)
2. Use the old inverter (this means violently removing the bracket for the inverter coming with the replacement screen)
3. Return the screen and get a new one (this means a long wait)

Any ideas?

23 | omer

September 11th, 2009 at 2:24 pm

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Dear Sir/Madam,
my dell inspiron 9400 lcd screen was working but i changed dell inspiron 9400 motherboard with dell precison m90 motherboard and also changed nvidia 7900gs video card with nvidia fx 1600m video card(it is dell precision m6300 video card.) So my dell 9400 screen is not working with precision m90 motherboard and fx 1600m graphic card. Just whole lcd screen changes colour gray to red to blue to green , but it works normally with external monitor, i mean i can see windows working with external monitor. The seller of m90 motherboard and fx1600 m video card said that you need hi resolution lcd. If the problem is lcd panel which one is suitable for my hardware (dell m precison m90 motherboard with nvidia quadro fx 1600m video card)?

1.Dell Precision M90 17.0” WUXGA Matte LCD Display
dell pn: KH164
samsung pn: LTN170U1-L01

or

2.DELL XPS E1705 M1710 17.0″ WUXGA LCD SCREEN DISPLAY

or

3. *NEW* Sharp M90 17″ LCD WUXGA glossy screen Sharp pn: LQ170M1LW2A

or

4.other problem?

Please help me.Thx for your interests.

24 | Joms

September 20th, 2009 at 9:05 pm

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I have a sony vaio pcg-k25 laptop. It only displays white/gray stripes even in POST (you can’t see POST) but when connected to an external vga it works fine. Sometimes it’s completely black. Is this the same problem like the earlier post with vertical stripes?

Thanks

25 | Ecomer

September 20th, 2009 at 9:29 pm

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From the description, I cannot identify what problem in your laptop that needs testing. You can read another post that describes more details about LCD screen issues. Please click here.

26 | daone nisbet

September 25th, 2009 at 3:54 pm

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I have an HP pavillion dv2945se — it is 13 months old — the top 1/4th of the screen works in sections the remainder is frozen cloudy white — if you tilt the screen back and forth sometimes it will work in a spot perfectly it also works perfectly when connected to a monitor — can you tell me which parts it may be — i have been told a new lcd screen , inverter, and cables.

27 | Darius

September 25th, 2009 at 5:48 pm

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Hello, I have a Dell Inspiron 9200 laptop; the original lcd is 17″WXGA and is about to go out, i.e. you can’t see 1/3 of the screen!
I just bought a new 17″ screen that’s WUGA.
After I installed it, it is extremely dim! However, on the external monitor there’s no problem..
when I reconnect the old lcd back on the laptop again, there’s no problem with brightness and picture, video, etc..
could this mean that the “new” lcd is bad?
thank you kindly, Darius

28 | Ecomer

September 25th, 2009 at 6:43 pm

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You may need a new screen.

29 | Ecomer

September 25th, 2009 at 6:45 pm

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The resolution of new screen is not compatible with your laptop. You need to replace the screen in the same resolution:)

30 | Scott

October 4th, 2009 at 1:10 pm

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Just put a new screen in my netbook. The opening XP screen has a bright green background instead of black. Then everything has a bright green hue and difficult to read or even look at for long. All is OK on the external monitor. Advice?

31 | Arnold

October 28th, 2009 at 12:01 am

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my laptop fell down,the lcd is not working but i test to other monitor is working.I try to check again the lcd i saw some image but no light, wich one to replace the LCD or the backlight? may laptop is a lenovo 3000 N200

32 | Ecomer

October 28th, 2009 at 10:06 am

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This post Troubleshooting on laptop screen backlight issues may help work out what the problem of your laptop is. Please click here for a new backlight replacement.

33 | vishant

November 6th, 2009 at 2:03 pm

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I actually have a problem with my samsung R510 laptop. The laptop lcd screen appears white and when i have connected another lcd monitor to it the image could be seen only in the external monitor but the lcd laptop screen remains white. i’ve tried change the display several times but of no avail. Could anyone help me to find out what the prob is?? thanks in advance..

34 | Ecomer

November 7th, 2009 at 11:04 pm

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To find out what cause white screen, please read the post: How to deal with laptop LCD screen turned white.
Want a new screen, please click here.

35 | david stahl

November 23rd, 2009 at 11:15 pm

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I put in a new screen and it works fine except for when I try to brighten the screen I get about half way into brightness and it stops getting brighter, it isnt very bright. Ant suggestions? I have a Vostro 1500 and replaced with lcd-screen-154-wxga1280×800-glossy Gets to about half the brightness it had before the screen was broken. Thanks david Stahl

36 | Jeff

December 2nd, 2009 at 4:01 am

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Hi I have a Toshiba Satellite a 100 the screen flickers a rainbow of colours. At times all is okay but the screen needs to be angled towards the keyboard. It also appears as the time passes you can open the screen further but to a 45degree. We were told by Toshiba that it is the screen but to me it appears more like a connection issue, Any thoughts or tips?

Thanks

37 | Larell

December 20th, 2009 at 1:51 am

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The LCD screen on my laptop was cracked so I have replaced the LCD screen on an Acer TravelMate 6460 with a brand new one. The screen showed an image and lit up before. Now the screen doesn’t show and image or any form of light. It shows fine on an external monitor. I have made sure the connections are tight. I even tested the webcam that is piggybacked off of the video cable…and it works fine. What could be the problem

38 | Ecomer

December 20th, 2009 at 6:52 pm

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Please read another post Troubleshooting on laptop screen backlight issues,you may get further info about your need.

39 | carol

January 1st, 2010 at 5:41 pm

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I just bought a dell 1750 inspiron. The screen goes black intermittently. The dell tech had me hook it to my other monitor, and when it next went black, both screens went. He then did something to “bois”..still having the same problem. Seems to be when I touch the front part of the computer when I am beginning to type. Any suggestions?

40 | B Sun

January 5th, 2010 at 6:43 pm

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I bought LCD screen and replaced the broken one. Somehow, the LCD showed 6 windows. Please give me your advices. Did I get the wrong model of LCD?

Thanks,

41 | Tanvir Kazmi

January 11th, 2010 at 10:03 am

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Contents displays on only 75% of the monitor. Remaining part stays dark on right side. I have reinstalled Graphis Driver on HP Presario Laptop but still same result. Please help.

42 | Brad

January 12th, 2010 at 10:26 am

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Just installed a new screen on my Acer 5100(old one was cracked)The new screen wont light at all.I`ve checked the connections a number of times,but still nothing.I re-installed the old screen and it`ll light up,but has many weird lines due to being damaged.
Thanks

45 | Melinda Rojas

February 1st, 2010 at 8:54 am

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Hi,

My brothers girlfriend dropped her hp mini on the rug. Now there is nothing on the screen but a bunch of vertical rainbow lines.

We have tried turninging it off and on and taking out the battery.

It does not respond to any commands.

Please help.

The computer is only a few months old.

46 | Ecomer

February 1st, 2010 at 7:13 pm

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Please provide your model #, screen size and more info about your laptop.

47 | Mario

February 8th, 2010 at 11:31 pm

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Just changed the monitor on my hp 6910p. I bought the same monitor model from ebay. The seller sounds like a tech shop. They reassure me the monitor is in good working condition. The problem is that the letters on the desktop icons and on the web look blurry. I can see a slight flickering and very faint vertical lines. I checked the computer with an external monitor it the computer works fine. I updated the graphics drivers, Changed the inverter! Checked the video cable. Changed all possible resolution setting! Im thinking the monitor is giving out… Thank you

48 | nisha

February 13th, 2010 at 12:45 am

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My brother has sony vaio , his laptop fell on the ground and now screen on right side corner does not work . Its just black on the corner. otherwise the whole screen works. We are wondering does he need to change the screen or there is something else need to get repaired.Please let me know.
thanks.

49 | Ecomer

February 14th, 2010 at 1:29 am

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Hi, the screen has been cracked. I think you had better replace a new one.

50 | Brian Dardis

February 21st, 2010 at 6:25 pm

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Thanks For your help in finding me a inspiron e 1505 wsxga+ replacement.

I was wondering if you now how I can fix the same laptop to find network communications from saying empty in control panel where it use to show choice for wireless or broadband, I can get on line using wired to modem directly. I can find my wireless connectionsunder wlan (linksys) but cant got it to show in network connection . Maybe you direct me somewhere since you did so good with the screen info thanks Brian

51 | bir

March 5th, 2010 at 2:52 am

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my Samsung LCD monitor, when I switched on my Computer it shows the bootup screen, after booting the LCD screen goes blank, when i turned off the monitor and again turned ON the monitors screen comes alive for 2 to 3 second and after that its goes to blank

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